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Please note there will be a 20% restocking fee for returned items to Onity.
- Prior to returning any Equipment for repair or replacement, the return must be approved and authorized by Onity (1-866-664-8937). A returned goods authorization (RGA) number and shipping label will be provided to you by the Onity representative. Onity will not accept Equipment nor any liability for Equipment returned without an RGA number. The RGA number and the Equipment authorized for return must match our records for authorization of the return. All orders must be returned to Onity within 30 days from the date the RGA number is issued.
- Each returned shipment must be packaged with the entire RGA shipping return label on the outside of the box. If any Equipment is returned without an RGA number, Onity will reject receipt of delivery of the returned Equipment, or charge the Customer for repair or replacement, and the cost of shipping and insuring the Equipment while in transit.
- When returning Equipment, please use a traceable method of shipment (such as UPS® or Federal Express® ground or via overnight next day or second day delivery). You are responsible for the cost of shipping and to insure the returned Equipment for the full value.
- If a shipment consists of more than one box, each box must be numbered and marked “Box ___ of ____ Boxes”. Make additional copies of the original return label and include one copy in each box. Each returned Equipment must be properly wrapped to protect from damage while in transit. Onity will not be responsible for any damage or loss which occurs during the return transit.
Onity’s Return Address:
2232 Northmont Parkway, Suite 100
Duluth, GA 30096
All orders must be returned to Onity within 30 days from original ship date.
Credits will be issued once items are received by Onity in the original packaging and deemed non-defective. If you receive a damaged package, please contact UPS® directly either online at www.ups.com or call 1-800-PICK-UPS.
If the Equipment is determined to be defective, the repaired or replaced Equipment will be shipped pre-paid and insured for the full value during transit. If the Equipment is determined by Onity not to be defective or not covered under the Limited Warranty (either out of the warranty period or subjected to misuse, accident or neglect, or installed by a non-Onity certified installer, operated, maintained, repaired, altered improperly, not in conformity to our applicable instructions (including having been integrated with spare parts not authorized by us) or the Customer has not been using keycards approved by Onity, or damage to the Equipment occurred during shipment, or the Equipment was improperly packaged, labeled, or returned or otherwise not covered under the Limited Warranty) Customer may be charged for repair or replacement and the cost of shipping and insuring the Equipment while in transit. Onity will not be responsible for damage or loss which occurs during the return of the Equipment.